To make your surveys more engaging and relevant, it's essential to customize the text on your survey to match your company's message and communicate more clearly and directly with your audience regarding your survey flow. 

Here are the steps to customize your GetReviews survey text:

Step 1: Accessing your GetReviews Dashboard

  • Log in to your GetReviews account.
  • Navigate to the "Surveys" tab on your dashboard.

Step 2: Selecting the Survey to Customize

  • Choose the survey you want to customize from the list of active surveys.
  • Click on the Edit icon to open its settings.

Step 3: Open your Survey for side by side comparison 

  • We recommend you open your current survey page in a separate tab so you can do a side-by-side comparison.
  • You can do this by right-clicking "View Survey" on the top and selecting Open Link in New Tab
  • Now, you should see a new tab with your current survey

Step 4: Edit Survey Settings

  • To customize your survey text, scroll to the bottom of the page to Additional Survey Settings > click the drop-down menu > and scroll to Survey Strings
  • Click Edit Survey Strings

​

Step 5: Edit Survey Strings

  • Click the dropdown under English Translations 
  • You can see all the survey copy and the custom edits you can do.
  • Let's go through an example together:

Survey Edit Example

  • As a default, your survey will have a header as "Please share your experience!" and a subheader as "The process is quick and easy! To begin, please complete the fields below."
  • Here's a tip! Use the Control F or Command F (for Mac) function to easily find this text on your survey strings. 
  • Now that you've seen the text you'd like to edit, you can input your desired text. For example, let's edit it to "Give Us your Honest Feedback".
  • Click the Save button on the top right.
  • Once you click Save, go back to your surveys tab, refresh and you should see the updated copy applied.
  • Ta-da, now the survey copy is updated!

What to be Careful Of

  • We don't suggest you make all the survey copy edits at once. Make a few changes, click Save, and review if it's been properly applied to your survey.
  • We cannot revert the survey copy edits you make. So, be careful by making a few edits and Saving often. 
  • There are specific copy that contains a variable such as the following. Do not edit the variable itself. 

Customizing the text on your GetReviews survey is a powerful way to ensure that it resonates with your audience and collects valuable feedback. By following the steps outlined above, you can create a survey that not only reflects your brand’s personality but also engages respondents effectively.

​