If you're evaluating FeedbackFive, you're likely looking for a way to improve customer engagement, collect more reviews, and automate post-purchase communication.
While FeedbackFive offers valuable tools for Amazon sellers, GetReviews was built specifically to help brands generate more reviews, improve customer experience, and stay aligned with Amazon and FTC guidelines.
Typical customers see review rates increase from under 1% to 3–5%+ after switching — a 4–6x improvement over email-only tools like FeedbackFive.
Brands switch to GetReviews.ai because they need more than basic review request automation. GetReviews.ai helps sellers generate 4–6x more reviews through post-purchase surveys, QR code review funnels, customer support routing, and Amazon Request a Review automation.
| Feature | GetReviews.ai | FeedbackFive |
|---|---|---|
| Amazon Request a Review Automation | ✓ | ✓ |
| QR Code Review Funnels | ✓ | No |
| Post-Purchase Surveys | ✓ | Limited |
| Customer Support Routing | ✓ | No |
| Amazon Compliance Resources | ✓ | Limited |
| Review Rate Optimization | ✓ | Limited |
| Starting Price | $24/mo | Higher |
Every GetReviews account includes Amazon's official Request a Review automation at no additional cost.
Many negative reviews happen because customers cannot easily find support.
GetReviews allows customers to contact your team directly through the customer experience survey, helping brands resolve issues faster and improve customer satisfaction.
GetReviews was redesigned around evolving Amazon and FTC guidance.
Rather than focusing only on review collection, GetReviews helps brands create a customer experience that supports sustainable review growth. Learn more about our Amazon review compliance approach.
Collect reviews and feedback from:
and more.
Create post-purchase experiences that help increase engagement, collect feedback, and improve review participation.
Many brands evaluating FeedbackFive are looking for more than automated review requests. GetReviews combines review generation, customer support routing, QR code campaigns, and customer feedback collection in a single platform.
That broader scope is why brands frequently move from FeedbackFive to GetReviews when they want to engage customers earlier in the journey — at the moment they open the package — instead of waiting on a delayed email that the customer may never open.
If your primary goal is straightforward Amazon email-based review requests with deep ASIN feedback tracking, FeedbackFive may be a strong option.
If your primary goal is generating more reviews, improving customer experience, collecting feedback, and maintaining compliance, GetReviews offers a specialized solution designed specifically for that purpose. See more comparisons on our compare page or learn more about Amazon review software and Amazon review automation.
GetReviews is a popular alternative for brands focused on review generation, customer feedback, and Amazon review automation.
Yes. Every GetReviews account includes Amazon's official Request a Review automation.
GetReviews is designed around current Amazon and FTC review guidance and focuses heavily on customer experience and support engagement.
Yes. Brands can collect reviews and feedback for Amazon, Shopify, Walmart, Google, Facebook, Trustpilot, Yelp, Etsy, and other marketplaces.
Yes. GetReviews includes QR code review funnels and product insert campaign capabilities.
Amazon Review Software
A full overview of the platform for Amazon sellers.
Amazon Review Automation
How GetReviews automates review collection.
Request a Review Automation
Amazon's official review request, on autopilot.
Amazon Review Compliance
How GetReviews aligns with Amazon and FTC rules.
Pricing
See plans and what each tier includes.
Book a Demo
Walk through the product with the team.
About the Author
Noah Gross is the CEO & Owner of GetReviews and founder of RefundSniper, an Amazon reimbursement platform acquired by Threecolts. He has spent more than a decade helping Amazon sellers, vendors, and ecommerce brands improve profitability, customer experience, and operational performance.
View Full ProfileWhat is Amazon Request a Review?
Amazon Request a Review is an official Amazon feature that lets sellers send a standardized review request to buyers. The message is created and sent by Amazon — sellers cannot customize the content.
Is Amazon Request a Review compliant?
Yes. Amazon Request a Review is Amazon's own official mechanism — fully compliant with Amazon review policies and FTC guidelines when used correctly.
Can Amazon sellers offer incentives for reviews?
No. Offering any compensation in exchange for a review is prohibited by Amazon and the FTC. Incentives must never be conditioned on leaving a review.
What is review gating?
Review gating is the practice of only asking happy customers for public reviews while redirecting unhappy customers elsewhere. It is prohibited by both Amazon and the FTC.
How many reviews can I expect?
Most brands collect reviews from under 1% of customers. GetReviews.ai customers typically increase that to 3–5%+ — seeing 4–6x more reviews after implementation.
How does GetReviews.ai help increase reviews?
GetReviews.ai combines Amazon Request a Review automation, QR code review funnels, and post-purchase survey flows to create multiple compliant touchpoints that convert customers into reviewers at a much higher rate.
What makes GetReviews.ai different from FeedbackFive?
FeedbackFive focuses primarily on email-based review automation. GetReviews.ai adds QR code review funnels, post-purchase surveys, customer support routing, and Amazon Request a Review automation — more channels, more results.
Does GetReviews.ai work with Shopify?
Yes. GetReviews.ai integrates with Shopify, Amazon Seller Central, and other ecommerce platforms. Post-purchase flows can be triggered from Shopify orders as well as Amazon orders.
Typical customers increase review rates from under 1% to 3–5%+ after switching to GetReviews.