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Compliance · Support vs Suppression
Helping customers solve problems is a normal and important part of ecommerce.
Strong customer support should not be confused with suppressing reviews.
The important distinction is whether customers still have equal access to leave honest public feedback.
Good post-purchase support includes:
These improve customer experience naturally. Many would-be negative reviews never happen when support resolves the issue first — see why customers leave negative reviews.
Review suppression concerns may arise when brands:
You can offer support — but you cannot remove or hide the public review option for that customer. Both paths should remain available.
FTC Review Rules
Learn how FTC review rules apply to ecommerce brands, incentives, review requests, QR c...
Review Gating
Learn what review gating is, why it creates compliance concerns, and how ecommerce bran...
Amazon Insert Card Rules
Learn Amazon insert card best practices, compliance considerations, QR code usage, and ...
QR Code Compliance
Learn how QR codes can be used compliantly in Amazon insert cards and post-purchase rev...
Compliant Incentives
Learn how ecommerce brands can handle incentives, giveaways, coupons, and post-purchase...
Compliant Funnel Examples
See examples of compliant QR code review funnels, post-purchase surveys, and customer s...
Amazon Review Compliance Guide
The full overview of Amazon and FTC review rules for sellers.
Why Customers Leave Negative Reviews
Most negative reviews start with unresolved support — not bad products.
How GetReviews Helps
GetReviews.ai is built around compliant review collection — no review gating, no conditional incentives, no selective routing. Every survey flow presents consistent options to all customers. Learn more about our Amazon review collection platform, our Compliance Center, or book a demo to see how it works.
Disclaimer: This page is for informational purposes only and does not constitute legal advice. Amazon and FTC rules may change, and brands should review current marketplace policies and consult legal counsel when needed.
QR code review flows, post-purchase surveys, customer support routing, and Amazon Request a Review automation — all built for compliance.
© 2026 GetReviews.ai | All rights reserved.
GetReviews.ai is in no way affiliated with Amazon, Inc. or any of its subsidiaries.